網頁

星期二, 12月 29, 2015

Governor Baker Updates Public on RMV’s Customer Service Progress

Governor Baker Updates Public on RMV’s Customer Service Progress
Announces permanent appointment of Erin Deveney as RMV Registrar

BOSTON – Governor Charlie Baker, Lt. Governor Karyn Polito and MassDOT Secretary and CEO Stephanie Pollack today visited the Registry of Motor Vehicles (RMV) Haymarket Branch to highlight recent progress on customer service improvements across the Commonwealth and to announce the permanent appointment of Erin Deveney as Registrar.

“Restoring a customer-service centered approach at the Registry of Motor Vehicles has brought about substantial progress toward decreasing wait times and giving people back precious hours of their working day,” said Governor Charlie Baker. “With more work still to be done, I am proud to officially announce Erin’s permanent appointment as Registrar and consider her to be a true leader who has proven her commitment and ability to lead and move the Registry in the right direction.”

Over the last year, the RMV has been working to improve its ability to problem solve, using detailed analysis techniques to evaluate progress being made.  Key accomplishments over the last year included improving customer wait times, increasing the use of existing alternative service channels, and increasing RMV staff performance measured by improving staff accountability and customer treatment.

“Under the leadership of Erin Deveney, the Registry has made great progress in decreasing customer wait times, and improving outreach to customers whether through promoting MassRMV.com or our AAA locations,” said MassDOT Secretary and CEO Stephanie Pollack.  “I am thrilled that Erin will serve permanently as the Registrar and continue the great work that has started earlier of the year.”

One of the ways in which the RMV has improved customer wait times is through the use of dual line queuing.  Through this system, there is a “Ready to Go Line” or Green Line for prepared customers to immediately go into line, and the Orange Line is for customers who need more assistance and who need to perform lengthier transactions.  Since September, eleven branches have converted to using this system and there is a plan to convert the remaining branches by the end of first quarter of CY16.

The new queuing system has proven to save customers the time that they used to spend waiting in line at the RMV even with increases in customer volume. The system has eliminated the hidden wait time customers experienced waiting in line outside branches before offices opened. In November 2015, 74% of all RMV branch customers were served in under 30 minutes, which is a 15% increase in service level from the same month in 2014. The RMV’s Haymarket branch saw an increase of 1,110 additional customers in November 2015 from the same month last year and increased the number of customers served in under 30 minutes by almost  25%. Even with the increased customer flow, the Haymarket branch served 93% of its customers in November in under an hour, which was a 15% increase from service levels for November 2014.   

Other steps that the RMV has taken to improve service have been through the redesign of the MassRMV.com website.  With a focus on making the homepage more customer friendly, the RMV has improved outreach to increase online use.  Additionally, the RMV has emphasized the importance of increasing employee performance.  With the development of performance standards and streamlining the hiring process, the Registry is continuing to improve the professionalism of those who work with our customers.

Registry of Motor Vehicle (RMV) Improvements:

o   November 2014 (Statewide): 59% of customers were served in under 30 minutes

o   November 2015 (Statewide): 74% of customers were served in under 30 minutes

o   November 2014 (Haymarket Branch):
§  14,279 customers served
§  49% served in under 30 minutes
§  78% served in under 1 hour

o   November 2015 (Haymarket Branch):
§  15,442 customers served (1,110 additional customers)
§  73% served in under 30 minutes
§  93% served in under 1 hour

摩頓市71歲 Yaai Chen遇撞身亡


71歲住在摩頓市(Malden)的陳雅艾(譯音,Yaai Chen)週日在她住的老人屋附近遭遇車禍,不幸辭世,肇事駕駛撞人後逃逸。
她的鄰居表示,陳雅艾大約是傍晚七點廿分,在愉悅街(Pleasant)和維士他(Vista)街交界處被撞的,和摩頓市住宅局的殘障及老人住屋大樓只有幾步之遙。居民都說那個路口經常很危險。
開向高速公路的駕駛們在閃黃燈時,常常都不能慢駛讓路。67歲的Judy Donoghue說,很多時候你的生命就握在你手中。
摩頓警探長(Malden Police Detective Lieutenant) Marc Gatcomb表示,鄰居形容了他們所看到,撞了陳雅愛後就開走了的車輛。警察表示,他們找到一輛很像的車,正在檢查識別撞人的是否就是這輛車。
Catcomb表示,他們沒逮捕任何人,但在持續調查。
人們一時還找不到陳雅艾的親人,鄰居說她是個很甜美的人,每天都參加太極班。
鄰居表示,陳雅艾是華人,不會說英語,但會用英文說你好嗎,並在節日時祝大家聖誕快樂。
91歲的Vera Carrozza表示,儘管有語言障礙,但他儘可能地讓陳雅艾明白他說什麼,兩人因此變成好友,陳雅艾還習慣的送橘子給她。陳雅艾被撞前,她才和他一起從公寓走到大堂去。臨別前還問了句,你要出去嗎?陳雅艾點了點頭。她聽到這宗意外時,簡直不敢相信。
陳雅艾所住大樓的廳堂,還掛著一幅她參加農曆新年活動的照片。Barbara McGlinchy說,陳雅艾臉上總是帶笑,是那種人們會記得的住民。Barbara和另一名朋友表示,陳雅艾的丈夫三年前突然逝於肺癌,讓陳雅艾很受打擊。她和女兒住了一陣子之後,才回到這棟大樓,慢慢地回復開心。
鄰居們說,類似這樣的開車撞了人就跑的事,一直都是當地的一個問題,路上曾經安裝了阻速坡道,後來又拆除了。2010年時,居民和市府官員們還慶祝了安裝行人十字路口,就是為了降低當地交通速度,讓老年人過街時安全些。



星期日, 12月 27, 2015

紐英崙藝術學會 1/10 與高亮畫室合作辦畫展

高老师画室画展 高老师画室将于 2016 年 1 月 10 日(星期日)下午 1:00 在纽英伦艺术学会会址爱丁保罗街 25 号 2 楼 (25 Edinboro St, 2nd Floor Boston)举办首次师生画展。展览为其一周,从 1 月 10 到 1 月 16 日。 本次画展共展出 60 多幅不同年龄级别的画室学生作品(年龄从 K2 的孩子到高中生),包括儿 童画,创作画,素描,水彩等各种绘画题材。很好地体现出小画家们的创造力,想象力及一年多 以来的学习成果,有些作品老成大气,有些作品童趣横生,学生们可以通过此次展览更好地互相 学习和鼓励以提高学画的兴趣。本次画展也是一次很好的亲子活动,家长们也会陪同孩子们出席, 其展览一定会乐也融融。

高老師,名光宇,約30,與另一老番在Lincoln 街200號5樓開設了一個名叫Pandada 的設計公司,約2年吧?但這個公司已經好多年了。周未開幾個小孩畫畫班
(紐英崙藝術學會提供)

RED SOX MOURN THE PASSING OF POSTSEASON HERO DAVE HENDERSON

RED SOX MOURN THE PASSING OF
POSTSEASON HERO DAVE HENDERSON

BOSTON, MA – Dave Henderson, author of one of the most dramatic home runs in Red Sox history, passed away this morning at Harborview Hospital in Seattle, WA following a massive heart attack.  He was 57 years old.

Affectionately known as “Hendu,” Henderson was a hero of Boston’s 1986 postseason.  With the Red Sox season down to its last strike in the ninth inning of American League Championship Series Game 5, Henderson hit a two-strike, two-out, two-run homer that turned a 5-4 deficit into a 6-5 lead.  It was the “Great Red Sox Moment” inducted into the Red Sox Hall of Fame in 2000.

Boston won Game 5 two innings later, with Henderson providing the winning run on a sacrifice fly, and the Red Sox took the next two games, moving on to the World Series.

“We are deeply saddened by the loss of Dave Henderson,” said Red Sox President Sam Kennedy. “His home run in Game 5 of the 1986 ALCS was a signature moment in Red Sox history, and we shared his unbridled joy when he hopped into the air as the ball cleared the fence in Anaheim.

“Hendu played just two seasons in Boston, but we always regarded him as one of us, and are grateful for the time we were able to enjoy his talent and infectious personality. Everywhere he went, Henderson made friends. He was a great ambassador for our game, and we have lost him far too soon.” 

Henderson hit .324 with three homers during that 1986 postseason.  After his ALCS Game 5 heroics, he took over as the Red Sox’ centerfielder and went deep twice against the New York Mets in the World Series.  In Game 1, he homered off Dwight Gooden.  In Game 6, he gave the team the potential World Series-clinching lead with a homer to begin the 10th inning, but Boston was unable to hold on.

A 14-year major league veteran, Henderson was acquired by the Red Sox from the Seattle Mariners in August 1986 and served primarily as a bat off the bench that season.  In 111 regular season games for Boston in 1986 and 1987, he batted .226 with nine home runs and 28 RBI before being traded to the San Francisco Giants in September 1987. 

In 1,538 career major league games between the Mariners (1981-86), Red Sox (1986-87), Giants (1987), Oakland Athletics (1988-93), and Kansas City Royals (1994), Henderson hit .258 with 197 home runs and 708 RBI.  With Oakland in 1991, he was named to the American League All-Star Team.  He hit .298 with seven home runs in 36 career postseason games.

A California native, he spent the last five seasons in the broadcast booth for the Mariners.  In October, he underwent a kidney transplant.

-- RED SOX --

紐英崙玉山科協 1/9 談長期照護

Cambridge, MA, Dec. 26, 2015 –玉山科技協會邀請青年創業家陳立洋先生於一月份 的專業分享活動和大家探討長期照護業中一直以來存在的問題,主題是:失寵的 照護 - 科技於長期照護管理之角色。陳立洋先生畢業於中原大學和波士頓大學生物醫學工程學系。專注於醫療科技與資訊傳遞領域逾五年後,他注意到長期照護 業之中尚缺乏醫療科技介入革新。於是陳立洋決定投入醫療資訊領域中長期照護的 項目,並成立諾亞克美國致力於實現提升照護品質與管理效率之願景。藉由諾亞克 美國,陳立洋希望在長期照護業中達成整合執行、紀錄與監督於一體之醫療資訊 流程。
專業分享將於一月九號舉行,想更加了解長期照護業,及對相關議題有興趣的朋
友請踴躍參加活動。透過以下鏈結可以活動詳情及註冊活動
https://www.eventbrite.com/e/january-event-of-monte-jade-new-england-tickets- 20017352440。

Cambridge, MA, Dec. 26, 2015 – In January, MJNE is inviting a young entrepreneur Mr. Leon Chan, to talk about the long-term post acute care industry problems. The topic is: The unloved care - the role of technology in long-term post-acute care. Leon graduated from Chung Yuan Christian University (B.S.) and Boston University (M.S.) in Biomedical Engineering. After Focusing on health IT and information exchange for 5 years, the lack of technology in the long-term post-acute care (LTAC) industry has caught Leon’s attention and he decided to devote into the health IT specifically for LTPAC. As result, U-ARK America was founded. U-ARK America provides nursing home management software, aiming to improve the care quality and management accuracy of nursing facilities. U-ARK's main product "UCare" is designed to fit the hands of both caregivers and administrators to achieve the vision of integrating providing, recording and supervising of care.
Next information exchange is on January 09. MJNE welcomes who are interested in the event or MJNE to join us. Please see event details and register in the link: https://www.eventbrite.com/e/january-event-of-monte-jade-new-england-tickets- 20017352440 

波士頓台灣同鄉聯誼會慶聖誕 兩岸三地人士同歡

圖片:謝開明攝






















僑務委員會「104年華僑事務研究碩博士論文獎」12/29 頒獎

僑務委員會「104年華僑事務研究碩博士論文獎」頒獎典禮
僑務委員會為鼓勵國內各大學院校碩、博士研究生對華僑事務之研究,自民國93年起開始辦理「僑務委員會華僑事務研究碩博士論文獎」,至今年累計已經獎勵了8篇博士論文、52篇碩士論文。今(104)年共有2位博士生、10位碩士生得獎,為肯定他們對於華僑事務研究的成果,將於1229日(星期二)上午10時假僑委會16樓貴賓室舉行頒獎典禮,邀請各得獎人及其指導教授出席領獎,由陳委員長士魁親自頒獎。
本論文獎之獎助範圍含括民國三十九年以後之僑務政策、僑團(社)僑情研析、華僑文教、華僑經濟、僑生教育及發展、華僑福利及權益、僑民移居遷徙、中共僑務政策研究或其他與華僑事務相關之主題研究,同時為因應時勢發展,裨益僑務政策之參考與擘劃之需要,僑委會每年亦會公布建議之研究主題,並於評審時優先考量。

「僑務委員會華僑事務研究碩博士論文獎」申請期間為每年61日起至930日,有意申請者請參閱僑委會網站http://www.ocac.gov.tw(點選「僑務研究與典藏」分類下之「碩博士論文獎助」)準備相關資料,並於期限內向僑委會提出申請。