RMV Launches Twitter Feed: @MassRMV
Customers can receive real time service updates, alerts, and announcements
BOSTON – Monday, August 17, 2015 – The Massachusetts Registry of Motor Vehicles (RMV) today announced the official launch of a Twitter feed @MassRMV. The announcement comes as part of a statewide initiative to bring RMV customers signature customer experience and will allow followers to receive Registry news, service updates, and other real time RMV information. Followers will also have the ability to provide direct customer service feedback and ask questions through this interactive social media tool.
“The RMV’s new Twitter feed, @MassRMV, will provide customers with access to real time information on service updates, links to online options, and alternative ways in which Registry transactions can be conveniently processed such as online, at kiosks, or at designated AAA locations,” said Registrar Erin Deveney. “By using @MassRMV, customers will have another valuable tool that can be used to stay engaged and be kept informed about our continual efforts to improve service delivery at the RMV.”
The purpose of creating this independent RMV Twitter feed is to provide customers with a more straightforward and transparent method of receiving and sending Registry communications. Previously, all RMV tweets were included within the Massachusetts Department of Transportation’s social media Twitter feeds. The new account will be monitored and maintained by members of the Registry staff and will provide a more direct and focused link to RMV-related information.
As always, customers are encouraged to visit MassRMV.com to conduct transactions online.
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