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星期四, 9月 08, 2016

MIRA 匯報移民事務新況

From our friends at The Immigrant Legal Resource Center:
USCIS has announced that some requests for renewal of Deferred Action for Childhood Considerations (DACA) filed between February 14, 2016 and May 16, 2016 are delayed because of technical difficulties and may be outside of processing time. These delays may lead to both timely (filed 120 days or more before expiration) and untimely filed requests (filed 120 days or less before expiration) to not be adjudicated before the expiration of the previous grant of deferred action and employment authorization. These delays are also contributing to the delay of Application Support Center (ASC) biometrics notices and appointments for these cases.


This email provides steps that practitioners can take to elevate these cases directly to USCIS.

1. USCIS’S WEBSITE
Practitioners may use the following link to contact USCIS’s online customer service division to elevate these types of cases and request resolution (including expedited review):

NOTE: Please note that there are technical issues with USCIS’s online e-request tool for requests outside of processing times and that portal (https://egov.uscis.gov/casestatus/landing.do) often does not allow DACA recipients who are outside processing time to elevate their cases.

2. 1-800 CUSTOMER SERVICE NUMBER
Practitioners may also contact the National Customer Service Center via phone at 1(800) 375-5283. The instructions for the correct prompt to reach the relevant customer service agents for this issue are as follows:

§  Push 1 for English or 2 for Spanish;
§  Then 2 for latest information on pending case;
§  Then 1 if you have your receipt number;
§  Then after getting the status of your case you can choose 3 to talk to a Customer Service Representative.

3. CONTACT USCIS CUSTOMER SERVICE LIASION
Practitioners who attempt both of the above solutions and are not able to resolve their cases, or for cases where expiration of a DACA renewal is imminent or where there are other emergent circumstances, may contact Bertha Anderson, USCIS Customer Service Liaison, at bertha.i.anderson@uscis.dhs.gov with a request to elevate their cases.

Please provide the following  information when contacting Bertha:

Subject Line: [elevation] (Name of Client) (A#)
Body of Email:
1. Name of client
2. A#;
3. I-821D and I-765 Receipt Numbers;
4. Date of Receipt by USCIS;
5. Brief (1-2 sentences) explanation of issue.

4. ELEVATION THROUGH ILRC
Practitioners that take all above steps and are still not able to successfully resolve their DACA renewal case may contact the Immigrant Legal Resource Center by emailing Jose Magana-Salgado at jmagana@ilrc.org. Please include the information outlined in step 3 (e.g. name of client, A#, receipt numbers, etc.).

Please note that elevation to the USCIS Ombudsman and in-person InfoPass appointments are of limited to no helpfulness in addressing these delays. Practitioners should take the steps in this email when possible to resolve these cases in a prompt manner.