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星期三, 3月 23, 2016

JUST ENERGY CUSTOMERS TO RECEIVE PAYMENT IN SECOND PHASE OF RESTITUTION PROGRAM

JUST ENERGY CUSTOMERS TO RECEIVE PAYMENT IN SECOND PHASE OF RESTITUTION PROGRAM
Under Agreement with AG’s Office, Just Energy Sending Checks to 34,000 Customers Who Qualify for 1.6 Million in Restitution Over Five Week Period

BOSTON— Customers who were allegedly misled by a competitive energy supplier are beginning to receive restitution payments as part of the second, and final, phase of the restitution program put in place as part of a $4 million settlement reached with the company, Attorney General Maura Healey announced today.
Just Energy has already returned approximately $2.2 million to 7,655 customers who qualified. Under the second and final phase of the restitution program, an independent trustee will mail approximately $1.6 million in checks to approximately 34,000 customers who qualify. The trustee began mailing checks to customers on February 29th and will continue to do so every week until all eligible customers have received them, likely through mid-April. Customers who receive their restitution in the mail do not have to fill out a claim and can simply cash the check they receive in the mail.
The group of customers receiving restitution during the second phase of the restitution program includes customers who signed up for Just Energy’s variable rates and customers who paid a termination fee to the company.
The payments are part of an assurance of discontinuance the AG’s Office negotiated with Just Energy in December 2014. The AG’s Office alleged that Just Energy engaged in deceptive marketing and sales tactics that misled consumers into signing contracts based on attractive introductory pricing, only to later experience an increase in their electricity supply costs. The AG’s Office alleged that this conduct occurred over the period of time from 2010 to 2014. Just Energy did not admit to any wrongdoing.
Also as part of the settlement, Just Energy engaged an independent monitor to review the company’s sales and marketing practices. To date, the company has fully cooperated with the independent monitor.
For more information regarding factors to consider when deciding whether to obtain basic service from a competitive supplier, visit the AG’s Office’s competitive supply fact sheet website.