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星期五, 1月 15, 2016

波市推出“城市分數”追蹤市府部門為市民提供服務表現

MAYOR WALSH LAUNCHES CITYSCORE, A NEW INITIATIVE THAT USES DATA TO TRACK DELIVERY OF CITY SERVICES
First of Its Kind Data Platform Highlights Administration's Commitment to Transparency and Excellent City Services
波士頓市長馬丁華殊(Martin Walsh)今(15)日宣佈推出“城市分數(CityScore)”,將以沒有其他城市曾經做過的方法來使用數據,實現市府為民眾提供透明,極佳市府服務的承諾。
該辦法將以綜觀市府指標方式,來促使政府部門立即採取改善服務行動,讓波士頓市更安全,智慧。
城市分“的設計是要提供透明平台,容許人們幾乎實時的看到市府表現。藉著使用對市府總體健康很重要的指標,把數據捲成一個人們容易理解的單一分數。這些底層指標也會展現出來以容許人們很快辨識出驅動分數變化的因素。
為了能在一段時間之後辨識出趨勢,”城市分數“的追蹤數據會分成特定某天,週,月,或季等類別。今日推出的是第一個版本,將來會陸續擴大,改動。
協助制定“城市分數”的波士頓街道長(Chief of Streets)奧斯古(Chris Osgood)表示,該小組的目標是提供全國最好的基本城市服務。該作法有助於追蹤進展,並已成功的協助該組為居民提供更好的服務。

BOSTON - Friday, January 15, 2016 - Mayor Martin J. Walsh today announced the launch of CityScore, a new initiative that compiles key performance metrics from city departments every day to provide an at-a-glance view of the City's overall performance. The CityScore dashboard can be viewed at www.cityofboston.gov/cityscore.

"The City of Boston is using data in a way that no city has ever done before," said Mayor Walsh. "I am proud to launch this data platform that recommits us to our pledge of transparency and delivery of excellent city services. This overview of city metrics allows us to take immediate action within our departments to improve city services to make our city safer and smarter."

CityScore is designed to provide a transparent platform that allows people to see a nearly real-time indication of the city's performance. Using metrics that are critical to the overall health of the City, the data is rolled up into a single score that is easy to comprehend. The underlying metrics are also displayed to quickly identify drivers of the score.

In an effort to identify trends over time, CityScore is broken down to track data over a given day, week, month and quarter. Todays launch serves as the first iteration of a platform that will grow, change and expand over time.

"Our team's goal is to provide the best basic city services in the nation," said Chief of Streets Chris Osgood, who helped develop CityScore. "CityScore helps us track our progress and has already been successful in helping us deliver better services to residents. This will be a great tool for us moving forward."

This data allows people to monitor the delivery of city services, and it creates the opportunity to identify areas where the city is excelling and areas in need of improvement.  Scores are determined by comparing current performance to either a target set by the city or a historical performance average.  Scores at or above one indicate the City is surpassing or meeting specified targets or historical averages, scores below one are not.

CityScore currently tracks measures in the following areas: public safety, economic development, education, innovation and technology, health and human services, basic city services and constituent satisfaction.

Using tools that already existed in the Department of Innovation and Technology, the Citywide Analytics Team built CityScore using data generated by the city's departments.

About the City of Boston's Analytics Team
The Citywide Analytics Team's mission is to use data to improve quality of life and to enhance government operations in the City of Boston. By combining modern data analysis and visualizations with a deeply engaged approach to performance improvement and change management, the team works with departments across the City to solve challenging problems, build a more effective government, and deliver better outcomes for people who live and work in Boston.